Effective Date:
This Privacy Policy explains how we collect, use, store, and protect the information of users who access and use our Platform, including the Admin Panel, Dealer App, Delivery Agent App, and Staff interfaces. By using the Platform, you agree to the terms outlined in this Privacy Policy.
We collect personal information such as names, contact numbers, email addresses, customer or dealer type (retail or bulk), login credentials, business details, and employee information including Employee ID and role. We also collect order and transaction details such as purchased products, bill values, payment status, payment collections by delivery agents, pending amounts, delivery details, OTP confirmations for payment and delivery, reward points, coupons, and incentive status. Additionally, we gather data related to product and scheme engagement, including products viewed or requested, scheme participation details, earned points, and coupon activity. Device and app usage data may also be collected, including device ID, app version, IP address, location (only if needed for delivery), login logs, and activity history.
Your information is used to provide and manage core services such as product management, scheme operations, dealer request processing, delivery agent assignment, payment verification through OTP, and updating invoices and pending amounts. It helps us improve platform performance, enhance the user experience, and analyze usage patterns to detect issues. We also use the information for communication purposes, including sending updates about orders, payments, schemes, and OTP notifications. Your data further supports security operations such as user authentication, transaction accountability, and fraud prevention.
We do not sell or rent your personal information. Data may be shared within the Platform as required, such as allowing Admins to view dealer, staff, and payment-related details. Delivery Agents receive only the information necessary for completing deliveries and collecting payments, while dealers can view only their own purchase, payment, and reward data. Limited information may be shared with trusted third-party partners such as SMS providers, hosting services, or payment gateways, strictly for operational purposes. Information may also be disclosed to legal authorities when required by law or court order.
We employ industry-standard security practices including encrypted communication, secure cloud storage, role-based access controls, OTP verification processes, and regular system audits. Although we take strong measures to safeguard your information, no digital system can guarantee complete security.
Users have the right to view and update their personal information, request corrections, request data deletion when legally permissible, and access their transaction history. Dealers and staff members may contact the Admin to request changes or raise concerns related to their data.
We retain your information only for as long as necessary to provide services, fulfill legal and accounting requirements, handle ongoing incentive schemes, and resolve disputes. Once data is no longer required, it is securely deleted or anonymized.
If accessing the web version, cookies may be used for login sessions, analytics, and personalization. Users may disable cookies, but this may affect some platform features.
The Platform is not intended for children under 18 years of age, and we do not knowingly collect information from minors.
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent changes. Continued use of the Platform constitutes acceptance of these updates.
For questions or concerns about this Privacy Policy, you may contact:📧
Ananthi Multispeciality Hospital
Email: alconnects@gmail.com
Address: Nagercoil, Kanyakumari - 629001
Phone: +91 97913 30258