Privacy Policy

Effective Date:

1. Introduction

Welcome to Ananthi Multispeciality Hospital . We are committed to protecting the privacy and security of your personal and health-related data. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application, website, or services. It also outlines your rights under applicable data protection laws and our practices to ensure compliance with Google Play Store policies. By using our app, you consent to the data practices described in this policy.

2. Information We Collect

We collect, process, and store various types of personal and sensitive data to provide healthcare services, categorized as follows:

• Identity Data: First name, last name, date of birth, gender, patient ID, or similar identifiers.
• Contact Data: Billing address, home address, email address, and telephone numbers.
• Health Data: Medical history, diagnoses, treatment plans, test results, prescriptions, and other health-related information necessary for your care.
• Financial Data: Payment card details, insurance information, or other financial details for billing purposes.
• Transaction Data: Details about payments, insurance claims, and services received from us.
• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone, location, operating system, and device information used to access our app or website.
• Profile Data: Username, password, appointment history, preferences, feedback, and survey responses in our app or patient portal.
• Usage Data: Information about how you use our app, website, or services, including interaction with features like appointment booking or health tracking.
• Marketing and Communications Data: Preferences for receiving health-related updates, newsletters, or promotional materials.
• Sensitive Permissions Data: If our app uses permissions like location, camera, or health-related APIs (e.g., Health Connect), we collect data such as location for finding nearby clinics or health data for monitoring purposes, with your explicit consent.

3. How We Use Your Information

We use your personal and health data for the following purposes:

• To provide and manage healthcare services, including appointments, diagnoses, and treatments.
• To process payments and insurance claims.
• To communicate with you about appointments, test results, or health updates.
• To improve our app, website, and services based on user feedback and usage patterns.
• To comply with legal and regulatory requirements, including healthcare laws.
• To send health-related information or promotions, where you have opted in.
• To enable app features, such as location-based services (e.g., finding nearby clinics) or health tracking, where you have granted permission.

We only collect data necessary for the app’s functionality, and we disclose the purpose of any sensitive permissions (e.g., location or health data) in the app before requesting access.

4. Sharing Your Information

We may share your data with third parties under the following circumstances, ensuring compliance with privacy laws:

• Healthcare Providers: Doctors, laboratories, or pharmacies involved in your care, with your consent.
• Service Providers: Trusted third parties (e.g., IT or billing services) who process data on our behalf under strict confidentiality agreements.
• Insurance Companies: For claim processing, with your authorization.
• Third-Party APIs/SDKs: If our app uses APIs (e.g., Health Connect) or SDKs, data may be shared with these services as disclosed in the app, with your consent.
• Legal Obligations: To comply with laws, regulations, or legal proceedings, such as reporting to health authorities.
• Business Transfers: In case of a merger, acquisition, or sale of hospital assets, with safeguards to protect your data.

We ensure that any third-party data sharing is disclosed transparently in this policy and within the app.

5. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal and health data from unauthorized access, loss, alteration, or disclosure. Our app complies with Google Play’s security requirements to safeguard sensitive user data.

6. Data Retention and Deletion

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including providing healthcare services and complying with legal or regulatory requirements (e.g., healthcare record retention laws). If you create an account in our app, you may request its deletion, and we will remove your data unless required to retain it by law. To request account deletion, contact us using the details below.

7. Your Legal Rights

Under data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of your personal or health data.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request restriction of data processing in certain cases.
• Portability: Request transfer of your data to another provider.
• Objection: Object to processing for specific purposes, such as marketing.

To exercise these rights or request account deletion, contact us using the details below.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you by updating the policy on our website and within the app. You are encouraged to review this policy periodically.

9. Contact Us

For questions about this Privacy Policy, our data practices, or to submit privacy-related inquiries, contact us at:

Ananthi Multispeciality Hospital
Email: ananthi@gmail.com
Address: Nagercoil, Kanyakumari - 629001
Phone: +91 9876543210